Frequently Asked Questions

I already have an online account at jonathancorey.com, innerharborshirts.com, and/or willowpointe.com...will my username and password from those sites work here?
Unfortunately, no. Our old sites used a different system for login and ordering. You will have to set up an account with Whispering Pines if you do not have one by calling 1-800-457-6600 and then register online.

 

How often is your inventory updated?
Inventory is updated in real time. The numbers you see match our stocked inventory exactly at that moment. They are the same numbers our customer service professionals would provide if you were to call in your order.

 

What if you are out of stock on an item?
The system will indicate any non-stocked items and simultaneously allow you to order that item from another site if available. If not, you can backorder the item and i twill ship as soon as new stock arrives.

 

What if I made a mistake when I submitted order?
Call customer service immediately for assistance. Web orders are printed instantly in our warehouse and we may not be able to allow order changes or additions. Please review your order carefully to avoid errors and possible restocking charges for unwanted product.

 

I use a Mac OS and/or Netscape Navigator and am experiencing problems ordering. Why?
Unfortunately the software does not work for Mac OS users, or those using Netscape Navigator earlier than version 5.

 

Is ordering from your site safe?
Yes, our secure site is protected by Verisign and all of your transactions are kept private. Ordering from our site is as safe as placing a fax or phone order.

 

I need help ordering on-line.
Please feel free to contact customer service at 1-800-457-6600. We will be happy to guide you through the process.

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Pricing
  • All Prices are FOB Monroe, NC; Pageland, SC and Sal tLake City, UT.
  • Men's styles: Case equals 2 dozen on sizes M-2XL, 1 dozen on XS, S, 3XL, 4XL, 5XL, and 6XL.
  • Ladies styles: Case equals 1 dozen on sizes S-2XL.
  • Caps: Case equals 2 dozen.
  • Prices subject to change without notice.
  • Up charges: 2XL + $1.00, 3XL + $2.00, 4XL + $3.00, 5XL + $4.00, 6XL + $5.00. Premium colors + $1.00.

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Size Chart
Youth Sizing
S= 6/8
M=10/12
L=14/16
XL=18/20

Men's:(Neck)
XS=13-13.5
S= 14-14.5
M=15-15.5
L=16-16.5
XL=17-17.5
2XL=18-18.5
3XL=19-19.5
4XL=20-20.5
5XL=21-21.5
6XL=22-22.5

Women's
S=2/4
M=6/8
L=10/12
XL=14/16
2XL=18
3XL=20
4XL=22

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Private Label/Special Orders
  • Whispering Pines will manufacture to your specifications; or by request, we can design a unique style especially for you. Minimums do apply. Please contact us for more information: 1-800-457-6600.

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Terms
  • Net 30 to approved accounts.
  • COD-Money order or cashier's check only.
  • Prepaids-We offer several options. Please call customer service for details: 1-800-457-6600.
  • Visa, Master Card, American Express and Discover Card accepted. No up charges or fees when using a credit card.
  • Refused And Cancelled Orders
    All refused, cancelled and unclaimed shipments, or those returned due to customer error, are subject to a 10% restocking charge in addition to all freight costs.

    Please also see our Additional Terms and Conditions

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Returns
  • All returns must have written authorization and our "Return Authorization" label.
  • No adjustments will be made after 30 days from shipment.
  • A 10% restocking fee will be applied to all returns.
  • Embroidered or printed merchandise will not be returned.
  • Samples are not returnable.
  • Closeout sales are final and are not returnable.
  • Refused And Cancelled Orders
    All refused, cancelled and unclaimed shipments, or those returned due to customer error, are subject to a 10% restocking charge in addition to all freight costs.

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Shipping
  • Contigous US shipping via UPS; AK, HI, and Puerto Rico via UPS Air.
  • Common Carrier shipments are sent freight collect.
  • Freight and Handling are added to invoice.

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